Accessibility for Ontarians with Disabilities Act

Course Description:

This course provides a comprehensive overview of the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards. It is designed to help employers, employees, and service providers in Ontario understand their responsibilities under the law and develop inclusive practices that support accessibility for all.

Through a combination of interactive content, practical examples, and real-world scenarios, participants will learn how to provide accessible customer service, comply with accessibility regulations in employment and communication, and understand the requirements for transportation and the built environment.

By the end of the course, participants will have the knowledge and tools needed to foster an accessible and inclusive workplace and public service environment.

Who Should Take This Course:

This training is intended for:
All employees and volunteers in Ontario, particularly those who interact with the public or other third parties
* Managers and supervisors responsible for implementing policies and procedures
* Human resources professionals and recruiters
* Health and safety committee members
* Facilities and transportation managers
* Business owners and service providers who must comply with AODA regulations

This course is especially important for organizations with one or more employees in Ontario, as AODA compliance is a legal requirement for both public and private sector workplaces.

Course Content

Module 2 Accessible Customer Service Standard
2 Topics
1 Quiz
Module 2: Accessible Customer Service Standard
Customer Service
Review Module 2
Module 3 General Requirements
2 Topics
1 Quiz
Module 3: General Requirements
Building an Accessible Future
Review for Module 3
Module 4 Employment Standard
2 Topics
1 Quiz
Module 4: Employment Standard
Mastering AODA Employment Standards for Inclusive Workplace
Module 4 Review
Module 5 Compliance Training
2 Topics
1 Quiz
Module 5: Information and Communication Standard
Mastering AODA Compliance_ Accessible Information and Communication
Module 5 Review
Module 6 Transportation Standard
2 Topics
1 Quiz
Module 6: Transportation Standard
Accessible Transportation for All
Module 6 Review
Module 7 Built Environment Standard.
2 Topics
1 Quiz
Module 7: Built Environment Standard
Designing Inclusive Public Spaces
Module 7 Review
Final Quiz
Knowledge Evaluation